When this happens, folks using the microsoft outlook client connecting to a microsoft exchange 2010 server in cached mode will not be able view new entries added to the global address list gal. Outlook users complain that outlook gets stuck at send receive for hours. Find answers to exchange 2010outlook 2007 hangs when downloading oab from the expert community at experts exchange. We have a problem with our windows 10 installations and outlook 2010 on exchange 2010. Outlook gets stuck at send receive while downloading offline address book oab for hours issue description. Outlook 2010 send receive hangs when downloading the offline address book hello there, i have an issues where the offline address book oab will not download if i have a usb voip headset amplifier plugged in. Oab never downloads for outlook 2007 clients with exchange. Outlook hangs when connecting to exchange 2010 oab. Sep 17, 20 are you troubleshooting an offline address book issue.
After about 20 minutes or so, check the event viewer for errors about the oab generation. So i have been having this issue where my users using outlook 2010exchange 2010 were unable to download the address book via the outlook client by going to sendreceive sendreceive group download address bookwhen they did that the dialog box would come up but it would just hang and sit there forever. After some troubleshooting steps, i ran the outlook autoconfiguration test and noticed that the url for the oab was not listed. Users of exchange can download the oab and save it on their computers, so they have access to the address abook even if exchange server is offline. Exchange 2010 offline address book will not download. Offline address book connecting to microsoft exchange leadership and learning are indispensable to each other. Download offline address book freezes in outlook 2010.
You use microsoft outlook to connect to a microsoft exchange server mailbox. How to troubleshoot the outlook offline address book in an office. Aug 30, 2015 the other day i was troubleshooting an issue where users were not able to download the offline address book oab. Change the offline address book generation schedule in exchange. When manually trying to download offline address book within outlook, it would just hang. We can wait all week or force the oab to update and then download it from the outlook 2003 client the new names still dont show up in the gal. Cant download offline address book, either it hangs or get error. The offline address book is an offline copy of all the email addresses within exchage server. Exchange 2010 offline address book oab issue resolved. I havent tried other versions of outlook because 2010 is what the executives have. The exchange system attendant service is responsible for the generation of oab. Oct 12, 20 in my case it was iissitedefault web site oab note the nfig file may not be in the virtual directories or the application directories in iis. Version 2 supports outlook 98 sp1 and earlier clients.
Mid way through migration from 2003 to 2010 and with a few test users on 2010 ive noticed that the oab is not being downloaded to outlook. Oab never downloads for outlook 2007 clients with exchange 2007 on. After enabling offline address book in exchange 2010, when you download oab through outlook client, outlook stays idle at offline address book connecting to exchange server this is due to insufficient permission on oab folder for required security groups. Yes, you could wait for exchange to do it automatically the default schedule is once a day but what if you want to force the update immediately to reflect the changes on oab. The offline addressbook and webbased distribution point. Exchange 2003 exchange 2010 post migration gal oab problem. Downloading the address book hangs and freezes exchange. Today, i would like to talk about the exchange 2010 offline address book oab. Error 500 when downloadingaccessing oab in exchange 2016. In part one of this article series, we examined the properties of the default oab that is generated when exchange 2010 is installed. I tidied up the address lists in 2003 as they didnt want to migrate to 2010 and deleted one in the process of cleanup on purpose. Close observation shows that outlook it trying to connect to exchange for downloading oab, but it is not happening and it stay there. Also, when a lot of user mutations take place, increasing the oab update frequency makes sure that the oab on the outlook clients are quicker uptodate. An offline address book oab is a copy of an address book thats been downloaded so that an outlook user can access the information it contains while disconnected from the server.
Even in this situation, you need to follow these steps. Hence outlook clients get stuck on the oab download procedure. Outlook will automatically update the offline address book oab for exchange accounts once every 24 hours. Jan 12, 2012 i ran into an interesting issue where the exchange 2010 oab failed to download to outlook 2010, 2007, and 2003 clients. Manually update or reset the offline address book msoutlook. Exchange 2003exchange 2010 post migration galoab problem. What if your boss wants you to update the global address list and offline address book in an exchange environment. Creating and configuring a custom offline address book with.
Weve just finished migrating all of our users from a legacy ad forest with exchange 2010 into a whole new ad forest with exchange 2016. The thing is our exchange is based in our data center, the terminal server is based in our data centre but workstations are based in our head office. A clear understanding of how the offline address book works in exchange helps an admin in troubleshooting the related issues. I hope this sheds some light on how to troubleshoot the oab generation process. For outlook 2010, outlook 2007 clients it uses oab version 4. In the result pane, click the offline address book tab, and then select the oab for which you want to move the generation to a new server. What are the default permissions on the exchangeoab. How to create a new offline address book in exchange server 2010. Sep 17, 2010 the offline address book part 3 the offline address book part 4 introduction. Last year, exchange fellows andrew higginbotham, paul cunningham as well as the exchange team reported on checking, and when necessary configuring, your offline address book oab in your current exchange server 2010 environment, prior to installing exchange server 20. Oct 23, 20 the vast majority of exchange offline address book problems youre likely to encounter after an outlook 20 deployment are related to public folders.
Exchange 2010outlook 2007 hangs when downloading oab. Well from time to time, we need to go outside of those boundaries to force an update quickly, so the subject of this post is forcing exchange 2010 to update and distribute the offline address book oab. If any of the default permissions are locked or are missing, the offline address book files might not be replicated. They get stuck forever on offline address book is connecting to microsoft exchange. Mails work fine but on clicking on sendreceivedetails it shows offline address book connecting to microsoft exchange. Not doing so could result in a complete download of the offline address book created by.
The other day i was troubleshooting an issue where users were not able to download the offline address book oab. What are the default permissions on the exchangeoab directory. What type of clients are used outlook 2003, outlook 2007 or outlook 2010. Im using cached exchange mode, which if i turn off outlook hangs completely from the moment i start it up. In an exchange server 2010 organization it is normal for there to be some delay before administrative changes appear in the address book for outlook users for example, a staff member changes surnames and the help desk updates their active directory account with the new name. During the initial deployment of exchange 2016 a new mailbox store was created, the existing system mailboxes were migrated mailbox move to the new store and the default exchange 2016 store was deleted. The download never finishes, and the local oab files are not updated. The staff member may notice that when the address book is viewed in outlook their name remains. The vast majority of exchange offline address book problems youre likely to encounter after an outlook 20 deployment are related to public folders. When downloading the oab it hangs and never errors or times out. Solve connection problems with the oab offline address book. Cant download offline address book, either it hangs or get. Fixes an issue in which it takes a long time for a user to download an oab. The machine i am downloading the oab is on the same network as the exchange server.
How to create a new offline address book in exchange. Exchange 2010 autodiscoveroab update issue server fault. This is because the offline address book is empty or not available. A security group does not have sufficient rights to an oab folder. I might have a problem with my offline address book in outlook. Using the exchange management console emc to move oab generation to another server. I had previously posted this over on the exchange forums in hopes of a solution but i was forwarded here.
How to update gal and oab in exchange 2010 gooroothink. Users were appearing in online global address list webmail, etc. Outlook always hangs copying the offline address book template file. Steps to troubleshoot offline address book exchange 2010. Configuring the exchange 2010 offline address book. Last week we lost connection to our hosted exchange server, and. Feb 21, 20 well from time to time, we need to go outside of those boundaries to force an update quickly, so the subject of this post is forcing exchange 2010 to update and distribute the offline address book oab. When an outlook client attempts to downloads the oab offline address book it will attempt to download the oab that is associated with that users mailbox store. Following are the details of permission required in oab folder. How is offline address book distributed in exchange 2010. Jul 02, 20 offline address book connecting to microsoft exchange outlook stuck at sendreceive hi in this post i would try to deal with a very annoying situation that arises when a mapi client tries to sendreceive. Offline address bookoab generation in exchange and. How to update gal and oab in exchange 2010 gooroothink tech. Excellent, spot on fix for my exchange 2010 system.
Things to be checked before you proceed with troubleshooting. The oab is the collection of all user objects compiled into a set of files that the outlook client uses as its global address list. In the console tree, navigate to organization configuration mailbox. Downloading offline address book fails learning every day. Mar 24, 2014 so i have been having this issue where my users using outlook 2010 exchange 2010 were unable to download the address book via the outlook client by going to sendreceive sendreceive group download address book when they did that the dialog box would come up but it would just hang and sit there forever. Feb 12, 20 we are running exchange 2010 and outlook 2010. You can test this by browsing to the oab using the exchange offline. Cant download offline address book, either it hangs or. Feb, 2012 fixes an issue in which it takes a long time for a user to download an oab. Outlook hangs attempting to download offline address book. Outlook hangs when connecting to exchange 2010 oab solutions. In outlook 2010 and previous, it is recommended to leave the option. Knowing how the timings work in outlook and exchange and how to trigger a manual update and download of the oab files can help you solve it more quickly.
Users on the exchange server mail using outlook 2010 client are unable to download oab and hence the gal is. Jul 25, 2010 after enabling offline address book in exchange 2010, when you download oab through outlook client, outlook stays idle at offline address book connecting to exchange server this is due to insufficient permission on oab folder for required security groups. February, 2011 krishna mvp exchange 2007 6 comments offline address book allows user to download the address book offline into the local machine. Noticed that new exchange users added some days ago are not appearing in offline address book on outlook 2010 clients. Each mailbox store has an attribute stamped on it called msexchuseoab, and this attribute contains the dn distinguished name of the offline address book that all users on. When an oab is being built by the system the oab generation process oabgen. After migrating from exchange 2007 to exchange 2010, workstations running outlook in cacheded mode were not getting latest version of the gal.
Having problems downloading the oab after you have. It helps to query the address book when you are not connect to the network. Jul 16, 2005 the oab generation process will create the sub folders when we need to post to them. In general, outlook will automatically update the offline address book oab for exchange accounts once. How to force offline address book oab synchronization in. The latest issue to hit us has been a problem with getting offline address books oab to download on. Deleting the oab on a machine will force a full download, but if the files are dated july then that isnt going to help. Change the offline address book generation schedule in. This article explains how oab gets generated and distributed in exchange 2010. I ran into an interesting issue where the exchange 2010 oab failed to download to outlook 2010, 2007, and 2003 clients.
Apr 29, 20 outlook gets stuck at send receive while downloading offline address book oab for hours issue description. When they do a sendreceive download address book, the progress just sits and sits and sits and says processing there are no errors that i can find in application logs on clients or the server. Outlook 2007 client tries to download the oab and hangs forever. Oab download fails with outlook 2007 clients on exchange 2010 server. Users on the exchange server mail using outlook 2010 client are unable to download oab and hence the gal is not being updated. This issue occurs when the users mailbox is located in a different site in an exchange server 2010 organization.
In my case it was iissitedefault web siteoab note the nfig file may not be in the virtual directories or the application directories in. Jan 30, 2014 in an exchange server 2010 organization it is normal for there to be some delay before administrative changes appear in the address book for outlook users for example, a staff member changes surnames and the help desk updates their active directory account with the new name. The machine i am downloading the oab is on the same network. Each of those files are the incremental updates, which is how the oab usually updates the clients. Updating the offline address book in exchange and outlook.
We had to remove and readd the account in outlook for it to find the new server name, and that resolved the server connection and all emailcalendaretc is working again. Apr 01, 2010 when an oab is being built by the system the oab generation process oabgen. You public folder will not get created until online maintenance has completed, and or dismounting all store and restarting. Select any folder of exchange account in the navigation pane, and then click the sendreceive groups download address book on the send receive tab. In testing the issue, i attempted to browse to the oab xml file manually through my web browser. You can disable the option download changes since last.
Jan 16, 2014 this article explains how to create a new offline address book oab on exchange server 2010. For some reason, the global address list gal andor offline address book oab generation may stop generating every once in a while. Offline address book fails to download in exchange 2010. Yeah i had gone through this but still cant get the clients to work.
Apr 21, 2016 in general, outlook will automatically update the offline address book oab for exchange accounts once every 24 hours. When it didnt or when you want to make sure you do have the latest oab available, you could manually trigger an update from within outlook as well. So back to the main issue manually forcing download of the offline address book just hangs when attempting it in outlook 2010. If youre running outlook 20 or outlook 2010, click file on the office ribbon, click account settings. When a user tries to manually update in outlook it just hangs with no errors. Is the oab configured for web publishing you should and is the oab generating moved to the 2010 server and running without issues. Exchange 2003, offline address book june 20, 20 leave a comment. By default exchange 2010 installs will have all versions of the oab client support enabled. We have been running exchange 2010 in our company for almost a year without any problem. It seems like i keep saying this, but, were almost ready thiiiiiiiiis close to fully deploy en masse exchange 2010 at but we keep running into little issues. This is the local cache for the client access server and any offline address book files that need to be updated will be updated here. Outlook 2010 send receive hangs when downloading the. Offline address book connecting to microsoft exchange.
The offline addressbook oab is a copy of the exchange address book that the user can download via their outlook client. This article explains how to create a new offline address book oab on exchange server 2010. Downloading exchange 2010 offline address book fails. Version 3 supports outlook 98 sp2, all outlook 2010, and outlook 2003 sp1. Outlook sendreceive hangs on offline address book last week we lost connection to our hosted exchange server, and autodiscovery did not redirect to the new server automatically. This is the second part of an article series looking at the offline address book oab generation process in exchange 2010. In microsoft outlook 2010 and 20, you can easily download the offline address book of your exchange account with following steps. It takes a long time for a user to download an oab in an. Simple ways to troubleshoot exchange offline address book. Outlook was immediately able to download the offline address book.
Tools sendreceive download address book outlook 2010, outlook 20 and outlook 2016. Exchange 2010 force updating the offline address book oab. Find answers to exchange 2010 outlook 2007 hangs when downloading oab from the expert community at experts exchange. The main issue is that legacy versions of exchange server use public folders for offline address book distribution.
How to troubleshoot the oab generation process dgoldmans. When you try to manually download the oab, this tasks hangs and hangs. Offline address book allows user to download the address book offline into the local machine. Aug 21, 2012 today, i would like to talk about the exchange 2010 offline address book oab.
Download address book it will hang on the offline address book. Note ive replaced my actual email address with emailaddress. First logged on to the exchange 2010 server and run following exchange management shell cmdlet. Offline address bookoab generation in exchange and outlook 2010. It is mainly used to allow access to the address book when the user is disconnected from the network or is in cached mode.
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